Cancellation Policy

We are confident that you will be happy with your Pet Plan by Elysium. 

However, in the unlikely event that you are not entirely satisfied, we have a simplified process for you to cancel your Pet Plan and receive a full refund.

CANCELLING BEFORE 21 days.

If you wish to cancel the following are acceptable methods of cancellation

1. Via Email to clientcare@petplansbyelysium.com
2. Full name, address, date of birth.
3. It would help us to improve our services if you could advise us why you decided to cancel but providing this information is entirely optional.

You will receive a full refund within 14 working days. The refund will be to the same medium that was used to purchase the plan. Under no circumstances will we send the refund to a third-party bank account or credit a third-party credit or debit card.

OUTSIDE 21 days.

We do not  accept cancellations.

EU Consumer Rights Directive: Gives you the right to withdraw from a sales contract without explanation within 14 Days (“cooling off period”) and the right to seek repair, replacement, or full or partial refund for a product that is defective, faulty, or not as described within 2 years of purchase.

Please note:

UNDER NO CIRCUMSTANCES WILL WE ACCEPT TELEPHONE CANCELLATION INSTRUCTIONS